From your Home to the Airport and back!

Frequently Asked Questions (FAQ)

How do I make a reservation?

Reservations can only be made online via our website. Reservations by phone are not available, however our customer service representatives are available to assist you with the online reservation process.

Can I cancel my reservation?

You must cancel your reservation no less than 24 hours before your scheduled departure for a full refund. Cancellations may be made by clicking the ‘Cancel’ button in your ticket confirmation email. Refunds will not be issued to customers attempting to cancel a reservation less than 24 hours before the scheduled departure.

What do I do if I miss my scheduled departure?

If you miss your scheduled departure, please contact us by phone. We will attempt to schedule you on the next available shuttle if there’s a seat available within 30 minutes of departure. LiteShuttle requires that passengers be at their departure locations no later than 15 minutes prior to the departure time to guarantee catching the shuttle. This means that if your shuttle departs at 11 am, you must be at the departure location no later than 10:45 am.

Are the shuttles handicap accessible?

LiteShuttle shuttle operates a fleet of handicap accessible vehicles and regular vehicles. Customers with disabilities should contact LiteShuttle by phone to ensure availability of a handicap accessible vehicle. If travelling with a service animal, please contact us by phone in order that the service animal can be properly accommodated.

Do you provide car seats?

LiteShuttle does not provide car seats and requires parents and guardians to provide their own car seats if travelling with a child. LiteShuttle abides by state laws regarding child safety seats and parents and guardians are advised to familiarize themselves with state laws regarding child travel safety.

Are pets allowed on the shuttle?

Pets are allowed on our shuttles with certain restrictions. All pets must be placed in a kennel. Pets weighing less than 25 pounds may be held in a lap carrier. Pets weighing 25 pounds or more require special arrangements and customers should call LiteShuttle to make proper transportation arrangements. Only one pet is allowed per vehicle and all pets must me properly groomed, quiet and well-trained to be considerate of other passengers.

How much luggage can I bring?

Each passenger is allowed 2 checked luggage pieces and 1 carry-on item and 1 personal item. Checked luggage must be 50 lbs or less and must not exceed 62 linear inches in combined length, width and height. Carry-on items may not exceed 45 linear inches in combined length, width and height. Personal items can be a purse, laptop bag, diaper bag, book bag or other similar item.

What if I lost something on the shuttle?

LiteShuttle is not responsible for any lost items but if you’ve lost something on one of our shuttles please contact us by phone and we will do our best to find your item.

Do you provide group transportation?

We do not provide group transportation services however our shuttles carry up to 15 passengers and you can travel as a group by booking reservations for the number of tickets you need

Do your shuttles have stops along the way?

No, all our trips are non-stop. We understand the convenience that non-stop trips offer which is one of the many highlights of our service.