Reservations

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Accessibility in Travel: How LiteShuttle Caters to All Passengers

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At LiteShuttle, inclusivity is at the heart of our services. We are dedicated to providing seamless and comfortable transportation for all passengers, including those with disabilities or special needs. Our commitment aligns with the Americans with Disabilities Act (ADA), ensuring that every journey with us is safe, dignified, and accommodating.

ADA-Compliant Fleet

Our diverse fleet includes vehicles equipped with features to assist passengers with mobility challenges. These features encompass:

  • Wheelchair Accessibility: Vehicles designed to accommodate wheelchairs, ensuring ease of boarding and alighting.
  • Spacious Interiors: Ample space to comfortably seat passengers with assistive devices.
  • Securement Systems: State-of-the-art equipment to safely secure wheelchairs during transit.

To guarantee the availability of an accessible vehicle tailored to your needs, we encourage passengers to contact us directly when booking. This personalized approach allows us to provide the best possible service for your specific requirements. Learn more about our accessibility features.

Service Animals Welcome

Recognizing the essential role of service animals, LiteShuttle welcomes them aboard our vehicles. To ensure appropriate accommodations, please inform us at the time of booking if you will be traveling with a service animal. This advance notice allows us to make necessary arrangements for your comfort and that of your service companion. Read our FAQs for more information.

Assistance with Luggage and Boarding

Our trained drivers are committed to providing courteous assistance, including help with luggage and boarding. Whether you require aid with stowing your belongings or need a steady hand while entering or exiting the vehicle, our team is ready to assist, ensuring a smooth and stress-free experience.

Booking Your Trip

For passengers with disabilities or special needs, we recommend booking your trip by phone. This direct communication allows us to discuss and arrange any specific accommodations you may require, ensuring that all aspects of your journey are tailored to your needs. Our customer service team is available to answer any questions and facilitate a seamless booking process.

Commitment to Continuous Improvement

LiteShuttle is dedicated to ongoing enhancements in accessibility. We actively seek feedback from our passengers to refine our services continually. By collaborating with the community and staying informed about best practices, we strive to exceed expectations and set new standards in accessible transportation.

Traveling should be an enjoyable experience for everyone. At LiteShuttle, we take pride in offering services that cater to the diverse needs of our passengers, ensuring that each journey is comfortable, safe, and accommodating. Your comfort and satisfaction are our top priorities, and we look forward to serving you on your next trip.

Why Choose LiteShuttle?

  • ✔️ Reliable & On-Time Service
  • ✔️ Affordable Pricing
  • ✔️ Comfortable, Eco-Friendly Rides
  • ✔️ Convenient Pickup & Drop-Off
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Join thousands of riders who are making a positive environmental impact.

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Frequently Asked Questions

Reservations can only be made online via our website. Reservations by phone are not available, however our customer service representatives are available to assist you with the online reservation process.

  • You must cancel your reservation by 11:59 PM the day before travel to get a full refund. Refunds will not be issued to customers attempting to cancel a reservation on the same day of travel. You may cancel your reservation by following these steps:
  • 1. Click 'Book A Trip' to land on the reservation page
  • 2. Click on the 3 horizontal lines next to the Login button
  • 3. Click 'Find My Trip'
  • 4. Enter your Confirmation number and other required information
  • 5. Click 'Find' and your reservation will be displayed
  • 6. Click the 'trash bin' (delete) icon to cancel your reservation.
  • 7. Click 'Yes I'm sure' in the 'Cancel Trip' pop up window

If you miss your scheduled departure, please contact us by phone. We will attempt to schedule you on the next available shuttle if there’s a seat available within 30 minutes of departure. LiteShuttle requires that passengers be at their departure locations no later than 15 minutes prior to the departure time to guarantee catching the shuttle. This means that if your shuttle departs at 11 am, you must be at the departure location no later than 10:45 am.

LiteShuttle shuttle operates a fleet of handicap accessible vehicles and regular vehicles. Customers with disabilities should contact LiteShuttle by phone to ensure availability of a handicap accessible vehicle. If travelling with a service animal, please contact us by phone in order that the service animal can be properly accommodated.

LiteShuttle does not provide car seats and requires parents and guardians to provide their own car seats if travelling with a child. LiteShuttle abides by state laws regarding child safety seats and parents and guardians are advised to familiarize themselves with state laws regarding child travel safety.

Pets are allowed on our shuttles with certain restrictions. All pets must be placed in a kennel. Pets weighing less than 25 pounds may be held in a lap carrier. Pets weighing 25 pounds or more require special arrangements and customers should call LiteShuttle to make proper transportation arrangements. Only one pet is allowed per vehicle and all pets must me properly groomed, quiet and well-trained to be considerate of other passengers.

Each passenger is allowed 2 checked luggage pieces and 1 carry-on item and 1 personal item. Checked luggage must be 50 lbs or less and must not exceed 62 linear inches in combined length, width and height. Carry-on items may not exceed 45 linear inches in combined length, width and height. Personal items can be a purse, laptop bag, diaper bag, book bag or other similar item.

LiteShuttle is not responsible for any lost items but if you’ve lost something on one of our shuttles please contact us by phone and we will do our best to find your item.

We do not provide group transportation services however our shuttles carry up to 15 passengers and you can travel as a group by booking reservations for the number of tickets you need

No, all our trips are non-stop. We understand the convenience that non-stop trips offer which is one of the many highlights of our service.

Domestic Arrivals - From Baggage Claim, follow the Ground Transportation signs and exit from Door W1 or Door W2. Once you exit, follow the walkway to the "Local/Regional Shuttle" area which is just across the first lane upon exiting Door W1 or Door W2. Our shuttles will be located in spaces 4 through 8. International Arrivals - Take the International Shuttle Connector bus from the international terminal to the Ground Transportation Center at the domestic terminal; it’s a 10-minute ride. Our shuttles will be located in the "Local/Regional Shuttle" area in spaces 4 through 8.

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Zach Rene
Zach Rene

"I had the pleasure of using LiteShuttle a few weeks ago. From the start to finish, the experience was exceptional. The vehicle was very clean and comfortable. If you are looking for a good company for your transportation needs, I highly recommend them and I will definitely be using their services again."

Michael Alexander
Michael Alexander

"What a great experience, from pick up to drop off! Our driver was on time, he was courteous and I felt safe on board (which is not always the case on some other rides). LiteShuttle was clean and comfortable. I highly recommend!"

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